Event City Refund Policy
ALL SALES ARE FINAL. THERE ARE NO REFUNDS OR EXCHANGES OTHER THAN IN THE SOLE AND ABSOLUTE DISCRETION OF Event City. The only exceptions to the refund policy are when an Event is canceled or rescheduled.
Please note: The refund conditions listed below, are for normal circumstances. If an event is rescheduled due to a force majeure circumstances (such as natural disasters, strikes, virus outbreaks, terrorist acts, earthquake or anything out of the ordinary situation), the organizer reserves the right not to offer any refunds, if the event is scheduled for a new date and it takes place eventually. The normal refund policy will not hold under force majeure circumstances. The replacement event date will need to be announced within 18th months of the originally scheduled event date.
Note that any service fee CHARGED is non-refundable, even if CLIENT IS allowed a refund for a canceled or rescheduled event OR IF Event City ISSUES A REFUND AT THE REQUEST OF AN ORGANIZER.
It is Client's sole responsibility to carefully review Client's ticket reservation information before actually submitting the final purchase confirmation.
In case of an Event cancellation, Client will be notified by either an email message or phone call (assuming Client has provided valid information), and Client's credit card will be refunded automatically at no additional charge to Client.
Dissatisfaction with the event, regardless of the reason (your seat not being available, poor event content, uncomfortable air temperature, lack of parking, extra noise, no parking, or any unforeseen reason out of control of Event City), is not valid excuse for getting a refund from Event City. If the Organizer of the event issues a refund, that would be at their sole discretion. Only refunds issued by Event City are for canceled or rescheduled events, or refund requests directly approved by the event Organizer. If approved, you�ll be refunded on your original payment method within 3 business days, and credit should appear on your card within 1 to 3 days after refund has been issued.
In case of a rescheduled Event under normal circumstances (non force majeure conditions), Client will be notified by either an email message or phone call (assuming Client has provided valid information), and Client will have the option of attending the Event on the rescheduled date or receiving a refund. If Client decides to attend the new Event date, Client's original ticket will transfer to the new Event date with the same ticket value and seat location at no additional charge. If Client decides to receive a refund, Client's credit card will be refunded automatically by Event City.
If Organizer would like to issue refunds through Event City on any tickets sold to an Event, Organizer must contact Event City, at the latest, within 24 hours after the Event date. Once the revenues of the Event have been sent to Organizer, there will be no refunds issued.
Please note the above conditions are for normal circumstances. If an event is rescheduled due to a force majeure circumstances (such as natural disasters, strikes, virus outbreaks, terrorist acts, earthquake or anything out of the ordinary situation), the organizer reserves the right not to offer any refunds, if the event is scheduled for a new date and it takes place eventually. The normal refund policy will not hold under force majeure circumstances. The replacement event date will need to be announced within 18th months of the originally scheduled event date.